Frequently Asked Questions
Everything you need to know about shopping with DEGEN.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our returns portal to start your request.
What payment methods do you accept?
DEGEN accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Are your products ethically sourced?
Sustainability and ethics are at our core. We partner with certified manufacturers who ensure fair wages and safe working conditions, using premium materials designed to last.
Can I track my order in real-time?
Yes. Once your order ships, you will receive a confirmation email containing a tracking link to monitor your package's journey to your doorstep.